About CRI Debt Collections

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CRI believes your data is your biggest asset and we adhere to security safeguards based on the NIST 800-53r4 framework for moderate risk systems. Our security policies, procedures, and technical controls are evaluated annually by third parties to ensure compliance with HIPAA, FERPA, and PCI-DSS.

  We onboard new accounts through our Secure File Transfer Protocol (SFTP) server to ensure data is encrypted and safely delivered and on boarded to our system. 

  We have advanced telephone dialer systems with multichannel options for voice and email, blended predictive dialing, quality management with call recording and scorecards, workforce management, computer-telephony integration.

  CRI utilizes security policies and procedures developed using National Institute of Standards and Technology (NIST) controls for moderate risk systems. 

  To minimize disruption in the event of a major situation, CRI maintains contingency plans including continuity of operations, disaster recovery, and incident response plans. 

  Our headquarters office building in New Mexico is equipped with proximity access controls, monitored alarm systems, interior and exterior security cameras, fire detection and suppression system, generator power, and N+1 power and cooling systems.

 National, state, and local laws governing debt collections are constantly changing. Maintaining compliance must be a priority. When you contract with CRI, you can be assured that all of your accounts are managed by a professional organization that maintains the highest standards of compliance with laws and regulations governing collections.

  CRI is licensed, bonded and insured to perform debt collection services in Arizona, California, Colorado, New Mexico, 

Oklahoma & Texas

  CRI maintains strict compliance with important 

national regulations including: 

• FCRA - Fair Credit Reporting Act
• FDCPA - Fair Debit Collection Practices Act
• FERPA - Family Educational Rights and Privacy Act
• HIPAA - Health Insurance Portability and Accountability Act
• HITECH - Health Information Technology for Economic and Clinical Health
• TCPA - Telephone Consumer Protection Act

 Consumer help is available Monday-Friday, 9am-5pm Mountain Time: 

Toll Free: 888.960.0132

Email: cri@collection-resources.com 

Calls to and from CRI may be monitored or recorded. We are a debt collector. All communication from us is attempting to collect a debt. Any information we obtain will be used for that purpose.   

Your Consumer Rights: We are required under state and federal law to notify consumers of their rights. This list does not contain a complete list of the rights consumers have under state and federal law. Federal and state laws prohibit certain methods of debt collection, and require that we treat you fairly. If you have a complaint about the way we are collecting your debt, please contact us at cri@collection-resources.com, call us at 888.960.0132, or contact the FTC at www.ftc.gov, 1-877-FTC-HELP, or at 600 Pennsylvania Ave., NW, Washington DC 20580. If you want information about your rights when you are contacted by a debt collector, please contact the FTC online at www.ftc.gov. 

Consumers may request details regarding any debt being collected by CRI, including an itemization of the principal balance owed, including an itemization of all fees, interest, and any other amount charged to the account.

For the complete text of the federal Fair Debt Collection Practices Act, please visit the FTC website at http://www.ftc.gov.