The patient meeting is a very important part of the collection process. Many patients will not pay until they’ve had a chance to receive your personal attention and explain their problem, or perhaps even your guidance. They want to sit down in private and discuss the reason why they haven’t paid, and sometimes to seek advice as to how they can pay. There are also some patients that have difficulty when it comes to repayment of obligations. This type of person often wants to be told what to do, when to do it, and how to do it.
Always Ask for Payment in Full
Listen Carefully to the Patient’s Objections
Determine the Patient’s Ability to Pay
Consider All Money Sources
Establish Definite Payment Arrangements
Control the Meeting
Close the Meeting Properly
Post Meeting Activities
We hope you find this checklist helpful, however, if you do not have the staff to manage the collection process for your practice, please contact CRI for assistance at 888.960.0132.
Recovering past due patient debt is what we do best.